Once the property availability is confirmed, an advance reservation deposit (50% of the rental amount) is due within two working days to confirm your booking reservation. This sum is applied to the total balance. The remaining balance Final Payment (50%) is required 10 weeks prior to the date of arrival. Non payment of the balance by the due date will constitute a basis for cancellation and the property will be re-offered and cancellation conditions will be applied. For reservations made less than 10 weeks prior to the arrival date, the full rental amount (100%) is due at the time of booking.

The advance reservation deposit is required in Euro and can be paid as follows:

1. Bank transfer in Euro. The purchaser is responsible for all bank fees and charges when wiring money from overseas; in order to expedite the booking, a copy of the bank transaction should be sent to us via email.
2. Credit Card (Visa or Mastercard), through our Secure credit card payment system.

Your booking will be confirmed once the Deposit Payment has been received and the Reservation Confirmation, Booking Form (which includes a copy of your passport), and Credit Card Authorization has been signed and returned. Please note: There is a 3% surcharge fee for credit card payments. The minimum renting period is one week, from Saturday to Saturday. In some cases, depending on the season and/or time of year, a rental period of less than one week is accepted.

The security deposit of €2000,00 Euro is held on the Guests’ credit card following the pre-authorization procedure in order to cover possible damages, accidental breakages, or loss at the property. The security deposit will be refunded less any damages or unpaid fees upon the Guests’ departure. In the event that there is damage and it is noted during the Departure Cleaning the guests will be contacted within 24 hours of their departure.

The Security Deposit is fully refundable upon departure, provided the following provisions are met:

1. No damage is done to property or its contents, beyond normal wear and tear.
2. No personal property is missing from the premises.
3. All debris, rubbish, and discards are placed in the dumpster.
4. All keys are returned to DH.
5. No linens are lost or damaged.

If there are any damages or missing items, the replacement cost of those items will be deducted from the security deposit and the balance will be refunded.

All cancellations need to be made in writing via email to info@tenutaceccatelli.com

1. If cancellation is made after the Advance Reservation (50% of the total rental rate) is made, this amount will not be returned as forfeit of deposit.
2. No refund or credit of Advance Reservation Deposit applies to bookings canceled after balance payment (Final Payment) is made; 10 weeks prior to the arrival date.
3. Final Payments are not refundable.
4. There will be no refunds for early departures.

As the cancellation policy is strictly enforced, we strongly recommend you take outcomprehensive travel insurance.

If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical conditions, and other policy exclusions. Consult the insurance carrier directly for details.

Tenuta Ceccatelli is not liable and does not authorize any refunds for the following events: Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disasters), war, invasion, acts of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of utilities, nuclear disaster, epidemics, quarantine, technical or administrative problems with transport or any other occurrences beyond our immediate control and which, despite all due care being taken, could not have been avoided.

All Guests’ are required to send a copy of their passports within 24 hours prior to the arrival date. US Citizens must carry a US passport valid for 6 months beyond the length of stay. Tourists and foreign guests must provide passports or national identification, which will be submitted to the state’s police web portal for the necessary registration required by Italian law within 24 hours of the Guests’ arrival. In addition, the Guests’ name, and their full home address is required within 24 hours after the reservation deposit has been made.

Guests are responsible for ensuring that, upon departure, the villa is left in the same condition of cleanliness and repair as found upon arrival. Any loss or damage caused by failure to respect fixtures or fittings will be deducted by the owner from the Guest’s security deposit. If Guests are aware of any damages, please notify the DH (Destination Host) immediately so that necessary repairs can be made. If damages are identified during the final inspection of the property, Guests will be expected to pay for the repairs upon departure. If the DH is unable to obtain an estimate, this should be notified to us as quickly as possible and we will contact the villa agent with the number of the repairs’ receipts.